Client Services Agreement – Neuro Nutrition Program
This Client Services Agreement (“Agreement”) is entered into as of the date of acceptance by the
Client and is by and between Blue Life Rx, operated by Natalie Pelto, CN (“Coach”, “we”, “us”) and
the individual enrolling (“Client”, “you”).
By signing and/or initialing below you acknowledge you have read, understood, and agreed to all of
the terms and conditions below.
1. SERVICES
1.1 The Coach will provide access to the Neuro Nutrition Program (“Program”), a
12-month online coaching and lifestyle medicine service known as the Neuro-nutrition Flow.
This Program supports families of children with autism in overcoming picky or sensory-based
eating challenges and improving overall behavior and feeding outcomes through food-first and
lifestyle medicine principles.
1.2 The Program includes:
a) Six (6) live group coaching calls per month—guaranteed every Tuesday at 1:00 p.m. ET
b) Access to downloadable workbooks, recorded modules, and a library of strategies
c) Support from a multidisciplinary team via group calls, messaging, and a private member hub
d) One onboarding call with a Blue Life Rx team member to help orient you to the Program
1.3 This Program is structured to create lasting behavioral and feeding improvements. Participation,
consistency, and application are required.
1.4 While the Program is designed to help reduce ATEC or comparable scores, individual results will
vary.
2. TERM & DURATION
2.1 The Program term is twelve (12) months, starting on your enrollment date.
2.2 You will receive:
a) Access to weekly live coaching calls for the full term
b) Community, messaging, and team-based support
c) Continued access to recorded materials unless otherwise noted
3. PAYMENT & ACCESS
3.1 Payment options:
a) Pay-in-Full: A one-time payment at enrollment, which may include a discounted price or a $250
prepaid bonus.
b) Payment Plan: Six (6) equal monthly payments starting from the enrollment date.
3.2 By enrolling, you agree to pay the full fee, regardless of payment option. Missed payments may
result in:
a) Suspension of access
b) Acceleration of your remaining balance
c) Loss of eligibility for future enrollment
3.3 All sales are final. No refunds will be issued unless the Guarantee terms in Section 5 are met.
4. CLIENT OBLIGATIONS
4.1 You agree to:
a) Attend live Tuesday calls to the best of your ability
b) Complete all workbooks and modules
c) Submit your child’s ATEC or equivalent progress scores every month to the Community Manager
d) Engage respectfully with the team and other members
e) Implement strategies taught in the Program
4.2 Full participation is required to be eligible for the Guarantee outlined below.
5. GUARANTEE
5.1 We offer a results-based refund Guarantee if all of the following criteria are met:
a) You have completed at least six (6) months of the Program
b) You have submitted ATEC or comparable progress scores monthly, from the first month through
the sixth month, to the Community Manager
c) You have attended a minimum of ten (10) live coaching calls
d) You have completed assigned Program workbooks
e) Your child's ATEC scores show no measurable improvement
5.2 Guarantee requests must be submitted in writing within 30 days after the 6-month mark.
5.3 If all criteria are met, refunds are issued within 45 days.
5.4 If any criteria are not fulfilled, the refund will not be granted. This is the sole refund policy.
Chargebacks and payment reversals outside this process are not permitted.
6. INTELLECTUAL PROPERTY
6.1 All Program materials are copyrighted by Blue Life Rx.
6.2 You receive a limited, non-transferable license for personal use within your household only.
6.3 Unauthorized use, distribution, or reproduction of any content is prohibited.
6.4 Infringement will result in termination of access and potential legal action.
7. CONFIDENTIALITY & PRIVACY
7.1 Your personal information and submitted scores are treated as confidential.
7.2 Blue Life Rx does not sell or misuse your data.
7.3 You agree to respect the privacy of other members and uphold community confidentiality.
8. DISCLAIMERS
8.1 This Program does not replace medical care. It is a lifestyle and coaching service.
8.2 You are responsible for consulting your child’s healthcare provider regarding any changes to
diet, supplements, or lifestyle.
8.3 Results are individualized. No guaranteed outcomes are implied beyond the Guarantee conditions.
9. LIMITATION OF LIABILITY
9.1 Blue Life Rx’s liability is limited to the total amount you paid.
9.2 We are not liable for indirect or consequential damages.
10. NON-DISPARAGEMENT
10.1 You agree not to publicly disparage Blue Life Rx, its services, or team members.
11. TESTIMONIAL RELEASE
11.1 By submitting testimonials, you grant Blue Life Rx permission to use them in marketing unless you
request otherwise.
11.2 This permission may be revoked in writing at any time.
12. GOVERNING LAW
12.1 This Agreement is governed by the laws of Ontario, Canada.
12.2 Legal disputes will be resolved in Toronto, Ontario.
13. ENTIRE AGREEMENT
13.1 This document reflects the full understanding between you and Blue Life Rx.
13.2 Any modifications must be in writing and agreed upon by both parties.
ACKNOWLEDGMENT
By checking this box, you confirm that you understand and accept the terms of this Agreement and
commit to full participation in the Program.